In order for the relationship between executive coach and executive to be effective, the executive must be able to openly discuss personal feelings and concerns regarding their jobs, their leaders and colleagues, the organisation and its strategy and many other issues which may include personal issues.
Confidentiality, is the necessary foundation to building trust in any coaching relationship. Without it, the executive coach will be unable to fully understand the executive's challenges sufficiently. Therefore, it is paramount that clear ground rules regarding confidentiality are agreed upon between the executive, coach, and client during the contracting process.
As with any ethical situation, there is rarely a clear-cut answer to issues of confidentiality. However, at Great Leaders Matter™ we expand our ethical curiosity in order to influence our ability to think, reflect and consciously avoid ethical blind spots. Ethical awareness around confidentiality, is the necessary foundation to building trust in any coaching relationship. Without it, we would be unable to fully understand the executive's challenges sufficiently.
The GLM Executive Coach will never share any content, unless it has been specifically agreed in advance in the Great Leaders Matter™ Executive Coaching Services contract. There are, however, two key circumstances when the executive coach must consider the breaching of confidentiality boundary. These are:
As part of our step-up, step-down business model, with consent and in appropriate cases, we may share some client information with psychologists on our team. Under the General Data Protection Regulation (GDPR), the lawful basis we rely on for processing this information are for enhanced clinical support only where necessary.
At GLM we believe it is counter-intuitive to “name drop” any publicly recognisable client in order to gain credibility or business.
When administering assessment tools, we have strict rules about how we set the parameters for access to client information. This is strictly limited to one person within our organisation.